What happens to my balance during self-exclusion?

You will be given the opportunity to withdraw any eligible balance from your account before self-exclusion takes effect. Contact support@rvaji.lat for details on the process — our team will help you understand every step.

Safe & Responsible Platform

rvaji's Responsible Gaming Policy

rvaji believes entertainment is enjoyable only when it is controlled and mindful. Our tools and policies are here to keep you safe at all times.

Safety Tools & Features

Deposit Limits

You can set your own daily, weekly, or monthly maximum deposit limit. Once a limit is set, there is no way to exceed your budget.

Time-Out Option

Use the time-out feature when you want a temporary break. You can pause your account for any period from 24 hours up to several weeks.

Self-Exclusion

If you need a longer break, use the self-exclusion feature. It closes your account for a set period or permanently.

Session Timer

Set a session timer to track how long you have been playing. When the time is up, you will receive a notification encouraging you to take a break.

Support & Guidance

rvaji's 24/7 live chat support team is always ready to help in both Bengali and English. Reach out at [email protected] for any concerns.

Reality Check

rvaji regularly reminds you how long and how much you have played. This transparency helps you make responsible decisions.

Adults Only

You must be 21 or older to play at rvaji. We strictly prohibit registration by minors and keep age verification active at all times.

Core Principles of Responsible Gaming

Entertainment, Not Income

Online gaming and betting is an entertainment activity — it is not a reliable source of income. rvaji always advises keeping this in mind. Set a fixed budget before you play and stay within that limit. Do not spend more money in the hope of winning, as the outcome of every game is unpredictable.

Make the Most of Your Time

Set a time for playing and stick to it. Always prioritize family, friends, and work. Use rvaji's session timer and time-out features to manage your playing time. Avoid playing for long stretches — take regular short breaks.

Budget Planning

The minimum deposit at rvaji is ৳100 — this helps you start with a small amount. Set deposit limits to manage your weekly or monthly budget. Never play with borrowed money or funds meant for bills. Do not play more in an attempt to recover lost money.

Mental Health & Gaming

Avoid gaming when you are stressed, sad, or feeling lonely. Decision-making is weaker during these moments. If you are not feeling well or your mind is not clear, stop the session and rest. rvaji wants you to always play with a healthy mind and full awareness.

Protecting Minors

rvaji strictly prohibits account registration for anyone under 21. If you have children or teenagers in your household, keep your devices password-protected and restrict access to gaming apps and websites. Use parental control software to keep your account secure.

Signs of a Problem

Ask Yourself These Questions

If you answer "yes" to any of the questions below, consider seeking support.

Have you spent more than your budget on gaming and felt regret about it?

Have you tried to play more to win back money you lost?

Have you hidden the amount you play from family or friends?

Have you tried to stop playing but been unable to?

Has gaming caused you to neglect work, studies, or family responsibilities?

Have you played with borrowed money or funds taken from someone else?

Do Not Hesitate to Seek Help

If something feels wrong, contact rvaji's live chat support right away — we will help you set account limits or self-exclusion. This is not a sign of weakness; it is a courageous step.

Direct Contact

rvaji's support team is available 24 hours a day, 7 days a week in both Bengali and English.

Live Chat: from any page on the site
Email: [email protected]

How to Use the Tools

How to Set a Deposit Limit

Log in to your rvaji account and go to Account Settings. You will find the deposit limit option under the "Responsible Gaming" section. Set your daily, weekly, or monthly limit there. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

How to Take a Time-Out

From the "Break" section in Account Settings, choose a time-out of 24 hours, 48 hours, 1 week, or 4 weeks. During a time-out you will not be able to play games or make deposits. Your account is reactivated automatically when the period ends.

Self-Exclusion Process

Choose self-exclusion for a longer break. To close your account for 6 months, 1 year, or permanently, email [email protected] or let us know via live chat. Promotional emails will be stopped during this period.

Reviewing Your Gaming History

From your rvaji account dashboard you can view your full deposit, withdrawal, and gaming history. Review this information regularly to understand your playing patterns and adjust your limits if needed.

Responsible Gaming FAQ

Yes, but some rules apply for your safety. Requests to lower a limit take effect immediately. Requests to increase a limit have a 24-hour waiting period — this gives you time to reconsider the decision.

You will be given the opportunity to withdraw any eligible balance from your account before self-exclusion takes effect. Contact [email protected] for details on the process — our team will help you understand every step.

rvaji follows an age verification process at registration. Accounts for users under 21 are not approved. Additional verification is in place for suspicious accounts. If you have minors in your household, keep your devices password-protected.

Yes, your account balance stays secure during a time-out. However, you will not be able to play games or make new deposits during that period. Once the time-out ends, you can use your account normally.

Absolutely. rvaji's support team will speak with you in complete confidence. They can help you set deposit limits, take a time-out, or go into self-exclusion. Contact us via live chat or at [email protected] — we are always here for you.

Follow a few simple habits: set a budget in advance and never exceed it; set deposit limits; use a session timer to avoid playing longer than planned; accept losses and do not chase them by playing more; always prioritize time with family and friends.

Play Safe, Play Happy

All the responsible gaming tools at rvaji are in your hands. Enjoy the games and stay in touch with our support team whenever you need us.